Change of mind
We accept change-of-mind returns on eligible items within 30 days of delivery, provided they are unused, unopened, and in original packaging with proof of purchase. Return shipping for change-of-mind is at the customer's expense. Refunds are issued to the original payment method once the item is received and inspected.
Faulty or damaged items
If an item arrives faulty, damaged, or not as described, contact us at byron@commaspaces.com within 7 days of delivery with your order number and a photo. You're entitled to a repair, replacement, or refund in line with the Australian Consumer Law.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns on opened skincare, apothecary, or personal-care products unless faulty. Gift vouchers, sale items, and memberships are non-refundable except where required by law.
