TERMS AND CONDITIONS

ARRIVALS

Please arrive 15 minutes before your treatment to allow time for check in and preparation. Unfortunately, if you do arrive late and we have back-to-back bookings, it will affect your treatment time. 

If you arrive late for your service, the booking length cannot be adjusted and you'll be charged as per the original booking time and price. We will do our best to accommodate, but if our scheduling does not allow the full treatment length due to a late arrival you will be charged as per the original booking. 

Booking length unfortunately cannot be reduced at the time of check-in. 
 

YOU’RE IN THE ZEN DEN 

When entering Comma we ask that you keep your voices to a minimum to be respectful of clients receiving treatments. This time is for you and we’d like your time to be as peaceful and quiet as possible.   
 

BOOKING POLICY 

We understand things out of our control happen in life. We politely ask for 24-hours notice if you cannot make your scheduled appointment. If you cancel or reschedule within 24-hours there is a 50% cancellation fee. Rescheduling a booking within 24-hours will incur a 50% fee. If you forget or forgo your appointment you will be considered a ‘no-show’ and the full treatment price will be charged to the card on file. If you have a voucher, the amount will be deducted from your voucher.  

PREGNANCY MASSAGE

We kindly ask that you are in your second and third trimester when booking a pregnancy massage, as our therapists unfortunately cannot perform treatments when you are in your first trimester. If you’d like a treatment in your first trimester, we kindly ask that you sign a waiver.

VOUCHERS

• We kindly ask you redeem your voucher within a 12 month period.
• Expired vouchers are not redeemable on weekends or Public Holidays
• Vouchers are not redeemable for cash and cannot be used to purchase other gift cards. They are not transferable or refundable.
• If a voucher is used to confirm booking (instead of credit card details) and you cancel or are a no-show, that amount will be deducted from the original voucher value.